Step 1 - Gathering of all information

Our Mobility Consultants gather medical information, provide general insurance  coverage details, and if pre-qualification requirements are met, schedule a face-to-face appointment between the customer and his/her physician.

Step 2 - Mobility evaluation and physician documentation

The customer has his/her face-to-face appointment with the physician. Using information obtained during the appointment, our in-house nurses and medical coders review the documentation to ensure that it is complete and meets insurance plan guidelines for qualification.

Step 3 - Seating evaluation(s)

Our Assistive Technology Professional (ATP):
a. makes an in-home visit to evaluate unique mobility needs and identify goals,
b. works with the therapist and customer during a specialty seating evaluation, and,
c. together with the customer and therapist, determines the appropriate equipment.

Step 4 - Physician approval and payment confirmation

We send a detailed product description outlining the recommended product to the physician for final approval. Our insurance verification department confirms insurance benefits. If there is a balance due, we will discuss payment options with the customer for any out-of pocket expenses.

Step 5 - Equipment ordered and delivered

The customized equipment is ordered and configured so that a delivery time can be scheduled. At delivery, a trained professional ensures that the equipment fits the customer’s needs and provides education to the customer on how to safely operate the wheelchair.

Step 6 - Support after delivery

We provide service and support where our customers need it. Whether they require service on their equipment or their mobility needs change and they require additional accessories, we will be here to help.